Return & Refund Policy
Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
There will no return if there is no defect in product. We have share the live images of each product on website, there will not return in case you do not like the product.
To start a return, you can contact us at support@sketchfabdecor.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for return and exchange shipping fees. And
20 -25 percent amount will be deduct for shipping and COD charges and the balance amount will be credited to your account within 7 days .
For Replacement of the product , Opening video of the product is must.
You can always contact us for any return question at support@sketchfabdecor.com
Return Address:
Sketchfab decor
Tel: +91- 89291 37177
Mail: support@sketchfabdecor.com
Bawana
Delhi-110039
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards and for quality issue also no return policy accepted as live images has been already shared.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Order Cancellation
Orders can be cancelled anytime before they are dispatched without any extra costs. To cancel the order, please call us at our customer care number / mail us at support@sketchfabdecor.com We are unable to cancel the order once it has been dispatched.
Above policies do not apply on Custom Orders. All of the custom products are non-refundable and non-exchangeable. For cancellation of customise Products items, call / write to us within 48 hrs. No cancellation will be made beyond that.
Customise Product Order
Customise products are the products those are created on your request, apart from other available products on website. On such product orders COD won’t be applicable. Such orders are non-refundable, non-cancelable & non-exchangaeble. They can only be replaced in case of in-correct product or damaged product received.
Bulk Orders
All the orders having value more than INR 15,000 comes under bulk order category. For bulk orders above return & refund policies are not applicable. Bulk orders are not refundable in any scenario, only defective items or damaged items individually can be replaced. Bulk orders may take some extra time to ship depending on the volume. The delivery time will be confirmed by our team at the time of order confirmation.